Here are some frequently asked questions. If we do not have an answer for some of your questions please contact us with your question at firstname.lastname@example.org.
Where do you make your products?
We primarily make our products in China and in some other countries as well.
What sizes do the products come in?
Our products come in six different sizes, Extra-Small, Small, Medium, Large, Extra-Large, and Extra-Extra Large (XS, S, L, M, XL, XXL).
What are your products made of?
Our products are made of different materials, depending on the manufacturer and the product. When we get fashions from designers, we send them to various factories and they recommended us to a variety of materials. We advise designer fabrics and tailoring prices of different materials together and choose the best option for every model.
Can I cancel my order?
Yes you can, just send us an email at email@example.com so we can help you out!
How do I change my shipping address or make changes to my order?
Our awesome customer service team will make any changes you would like to make, simply send us an email.
For international orders, are VAT and other duty fees included in the price?
Please note that customs and VAT fees are not included in the price. You will be required to pay these expenses upon arrival (depending on your country).
Is Factory of Brands secure?
Absolutely! Our site is encrypted, we have a verified SSL certificate, and do not store any sensitive billing information on our servers. All billing information is handled by our PCI Level 1 (the highest) compliant credit card processor.
When will I get my products?
We ship the product within 3 business days after the purchase.
After we shipped it the total shipping time is about 2 weeks depending on the location.
Any additional questions and inquiries can be sent to the following email: firstname.lastname@example.org